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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
To speed up the returns process, please return the product along with a copy of your invoice to the warehouse address provided by the employee dealing with the return with "Attention: Returns" on the address label.
When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.
Once we have received the product and the return has been processed by our warehouse, we can issue the refund or award the in-store credit to your account. Please note that we are unable to accept returns that are dropped off by a customer at any of our warehouse locations.
We cover the costs of returns for products that were shipped incorrectly (i.e., wrong item delivered), defective or damaged items, products that arrive after the expiration date. Sorry, but we cannot issue return labels for issues with taste, and the customer is responsible for the cost of shipping when returning these items.
To request a return, or for more information about our Returns Policy, please contact our Customer Service department on firstname.lastname@example.org and we will happily assist.
For more information about our refund policy, including expected processing times, please see our Refunds Policy section below. If you have any additional questions, or to begin processing a return, please contact our Customer Service department on email@example.com.
Our goal is to make sure you are completely satisfied with the items you order and your experience with thespacecollective.com. Depending on the reason for the return and the condition of the product, there may be several options available to you.
When you are due a refund, most often it is processed within 2-5 business days and issued to the payment account used for the original purchase.
European Union Customers
When you are due a refund, it will be processed back to your original form of payment no later than 14 days after we are notified of the return. Refunds or in-store credit awards will be issued upon receiving a written statement (which may include a tracking number or invoice) from a recognized postal or transport provider which specifies both the sender and recipient, or once we have received and processed the return at our warehouse. The amount refunded or issued as an in-store credit is for the price of the returned product and the cost of shipping that item to you.
Unfortunately when you are due a refund, there are many external factors that can impact how long it takes for a refund to process back to your account. Every bank handles transactions differently; some are returned quickly, while others can take an extended period of time. Once we have refunded the transaction on our end, it could take anywhere from 4-25 business days to be reflected on your account.
We apologize, but we are unable to send cashier’s checks internationally. If your payment account is closed, or if you paid using a secure form of payment, please contact our Customer Service department so we can work with you to find the best option for processing your refund.
For more information on processing a return, please visit our Returns Policy page. For further assistance, please contact our award winning Customer Service department. We'd love to help you anytime; 24 hours a day, 7 days a week.
Discounts cannot be used in conjunction with other method of discount, i.e. social media discounts cannot be used in conjunction with voucher or coupon codes more than the intended times. Abuse of our discount system will see you (including your address and IP address) blacklisted preeminently across all of our stores. i.e. liking and unliking our Facebook page to receive a continuous discount is not allowed.
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All trademarks, service marks and trade names of www.thespacecollective.com used in the site are trademarks or registered trademarks of www.thespacecollective.com
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.thespacecollective.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.thespacecollective.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.thespacecollective.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
www.thespacecollective.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.thespacecollective.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a www.thespacecollective.com product is mistakenly listed at an incorrect price, www.thespacecollective.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.thespacecollective.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.thespacecollective.com shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.thespacecollective.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
www.thespacecollective.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.thespacecollective.com.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.thespacecollective.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.thespacecollective.com products) must be commenced within one (1) year after the claim or cause of action arises. www.thespacecollective.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.thespacecollective.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.thespacecollective.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.
www.thespacecollective.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.thespacecollective.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.thespacecollective.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.thespacecollective.com in its sole discretion.
You agree to indemnify, defend, and hold harmless www.thespacecollective.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, www.thespacecollective.com may link to sites operated by third parties. However, even if the third party is affiliated with www.thespacecollective.com, www.thespacecollective.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent ofwww.thespacecollective.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.thespacecollective.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).